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Our email address is shop [!at] cardsandcraft.co.uk
Accepted payment methods
Returns & exchanges
Payment
If you wish to cancel an order after payment please convo/email immediately. Please note if an order has already been shipped a refund for example will only be possible when the goods are returned - see below for further information.
Please note that Cards and Craft are not registered for VAT in the UK, prices therefore are not charged to include VAT.
Shipping
All orders, wherever possible, will usually be despatched within 1-7 working days from the day after receipt of order and cleared payment - usually 1 or 2 working days after receipt of payment. Please note we are unable to ship on Saturdays, Sundays, UK public holidays or during unexpected events such as postal strikes. Please note we can not be held responsible for delays in delivery once the package has been passed to the Royal Mail or for delays in delivery due to circumstances out of our control such as postal strikes or the Christmas holiday period when delivery is always slower. Should an exceptional event occur we will inform you of this at the time of purchase or as near to it as possible. PLEASE NOTE WE ARE BASED IN THE UK AND SHIPPING OVERSEAS CAN TAKE TIME TO ARRIVE. Shipping outside of the UK may take longer, up to as much as 6 weeks though it should be noted that this is not the norm - it can be incredibly quick - 2-3 working days to the rest of Europe and 3-7 working days to the US/Australia/New Zealand/Japan etc. Please note that for overseas shipping insurance is not available on standard shipping Royal Mail airmail. Should there be a problem at any stage please do email or convo us and we will endeavour to rectify the problem to your satisfaction as soon as we possibly can. UK orders will be sent standard first class, overseas orders standard airmail. We reserve the right to amend at our discretion this at any stage to an upgrade of recorded/special delivery (trackable) for UK orders or Airsure/International Signed For (trackable) for non UK orders at no additional expense to the customer but this will only apply on orders of a significant value e.g. over £20.00 GBP ex shipping in the UK and over £50.00 GBP to outside of the UK and this is only a guide not a given.
Please note that orders placed outside of the EU may be liable for customs duty/import taxes on delivery, this is entirely out of our control as are any delays in delivery due to customs interventions. Payment of such customs amounts are the responsibility of the person the package is addressed to.
Combined shipping - all items are listed to encompass combined shipping e.g. $3.50 for the first item and $0.50 for each subsquent item purchased and paid for at the same time. It is not possible to combine further than that as large orders of lots of items will be shipped in most instances by priority/trackable methods (see above re right to change method) which cost significantly more. HOWEVER SHOULD THERE BE ANY SIGNIFICANT OVER PAYMENT ON SHIPPING IE ACTUAL POSTAGE PLUS SHIPPING COST, REFUNDS OVER $1.00 WILL BE MADE AS APPROPRIATE. If you wish to place a bulk order on a custom order listing shipping will be negotiable to that specific order. If in doubt or you have any questions please do ask for clarification etc.
Postal address - orders will be sent to the ship to address indicated on your Etsy order. Please ensure that this is your correct address and if there is a significant difference to your PayPal address that you convo us to confirm the correct and full postal address. We can not be held responsible for undelivered packages due to discrepancies in Etsy to PayPal delivery addresses. Please note that your delivery ie PayPal address really should always be your Etsy address for security reasons - if it isn't please convo us.
Please note that the shipped date on orders indicates the date that the order was updated, which in most cases is not the actual date sent i.e. orders are usually sent out well before the update.
Additional policies and FAQs
Samples - as we only sell items in very small quantities we are unable to supply samples to individuals. Should you wish to consider buying items in larger quantities please convo us and we will endeavour to help you out. Please be advised though that you should always conduct your own tests on products before placing significant orders, as we cannot guarantee the suitability of our products for any specific purposes.
Samples for publication - we are happy to supply samples and or images to publications, in the first instance please convo or email us with your request.
Intro/introductory offers - are single or two only listings of some new products listed at discounted prices. It therefore is not possible to do custom order/bulk order/discounted shipping orders at these prices as they are already heavily discounted.
Packaging - all products are wrapped and shipped in brand new packaging. This is not because we don't believe in recycling (we recycle everything we can from home) but we feel customers should receive everything brand new plus reused envelopes are more likely to be damaged during a second shipping. The only exception to this is that some C&C branded bags have been used in the past at shows, so on occasions some may be a little crinkled and / or have price stickers on (unrelated to the item you receive.) Packaging used - grip seal bags, Cards & Crafts branded bags, bubble wrap (for all non fabric items), A000, C00 & F3 Mail Lite Gold or equivalent quality/size Jiffy/3M envelopes, double stuck with clear 3M parcel tape and or covered with a plastic mail tuff bag. All overseas packages are covered in clear tape for added protection and or a plastic mail tuff bag.
Feedback - we leave positive feedback on receipt of your feedback once we know your package has arrived safely and you are happy with your purchases. Should there be any problems with your order please, please, please convo or email us before leaving negative or neutral feedback. We want you to be happy with your purchases and aim to solve any problems at a customer services level i.e. prior to feedback.
E&OE